Frequently Asked Questions

SHIPPING AND DELIVERY:

INDIA: We ship all over India - COD Available

1. How Long will it take to deliver my order?

Metro Cities (Mumbai, Delhi, Bangalore, Kolkata, etc.): 2-3 Days*

Tier 2 Cities: 3-4 Days*

Rest of India: 4-6 Days*

2. How do I track my order?

As soon as the order is shipped from our warehouse, you will receive an email with your tracking number and an active link to track it live. We urge you to enter your email id while placing the order to get all updates related to your order.

3. At what time of a day my order can be delivered?

As soon as your package is Out for delivery, you will receive a call from our logistics partner for the delivery of your order. They will be able to confirm the time of delivery.

Packages are delivered using an OTP for verification and we request you to keep you phone handy while receiving the package for OTP verification purpose.

4.What if I miss my order/delivery of package/or not at place?

Do not worry! Every order is attempted thrice for delivery before it returns to our warehouse. So, you have another chance! Don’t miss it again! Our team will contact you regarding the same if necessary. 

Any prepaid orders which are undelivered, will be reshipped at an additional shipping cost of ₹125 (to be given by the customer) and if the order is cancelled by the customer, a refund coupon code will be issued post deduction of 'to&fro' shipping charges of ₹250.

PAYMENTS & CHARGES

We offer all payment options as listed here: Credit Cards, Debit Cards, Net Banking, Wallets, PayTM, Google Pay (GPay), PhonePe, Direct bank Transfers and COD. In case you need any help with any of the payment options, please do contact us on WhatsApp.

1.Is Cash on Delivery available?

We offer COD shipping all over India with a fixed Cash on Delivery (COD) shipping charge of 125.

2. What to do if money is debited and order confirmation not received?

Do not worry! Your money is safe. It would be either credited to us or back to you.

Please check your bank account for the next 10 mins, if the deducted amount is not reversed, please email us at JwelNish3@gmail.com with your transaction details along with your name and email id that was used while attempting to place the order.

We will respond to your query as soon as possible. In mean time you can check with your bank too. Generally in such cases if money is not with us then bank reverses the payment in your account.

4. Are there any hidden charges?

There are no hidden charges applied for any purchase on our website. All the charges will be shown to you clearly before you make the payment.

RETURNS AND EXCHANGES

1.Is my product returnable?

All Products bought from our website are covered under our Return Policy and are returnable.

You just need to email us within 48 hours of product delivery so we can process the return request

2. How can I return the product?

You can read our return policy. Also you will need to send the product photo and tag to us along with the reason of return within 48 hours. Original packaging should be in place. You will need to send the details on email and then accordingly team will guide you.

3.In case of return who will do shipping of the product?

In all cases you are responsible for sending the product back to us in its proper condition.

Only in special/specific cases a pickup is arranged for the products with an additional upfront charge of ₹200/-. This cost depends on many factors and will be confirmed on email of your return request.

4. How will I get my Refund?

We give refunds on your original payment method and in the form of Coupon Credit. The coupon value depends upon the value of your product returned.

We deduct ₹125/- shipping charges for all Cash on Delivery orders as we bear Cash handling charges for the same.

Prepaid Returns within India - Orders where a customer returns 1 product out of 2 or multiple products, no amount is deducted while giving refunds as we assume such an order as a partially successful order. 

Refund will be issued as a credit in the form of coupon code only. The coupon code is a one-time use code and cannot be applied again to any other order. The coupon code has a 1-year validity from the date of issuance and can be used any time within the 1 year period for your purchase. Also, you can only apply one single coupon code at a time while placing a new order using a Refund Coupon Code. It is recommended to use the code to its fullest value to avoid expiration of your unutilized amount.

5. When will I get my refund/coupon?

We initiate refund once the returned product has reached us in their proper condition along with the tags.

You will be receiving your refund-coupon-code (RCC) within 48 hours of return received at our warehouse.

6. How can I cancel my order?

Orders can only be cancelled before they are shipped. Once shipped, no order cancellation requests are accepted.

For COD orders, we will call you for order confirmation before shipping.

Prepaid orders cancelled before shipping will be refunded in full if you choose to receive a refund-coupon-code against your order.

In case you choose for monetary refund for your prepaid order, then the refund will be issued to your original payment mode after 5% deduction for Payment Gateway charges.

7. How can I get my refund in my bank account?

As per RBI Guidelines, we do not offer refunds in form of bank account transfers. All refunds are primarily in the form of Refund Coupon Codes (RCC). Only in special requests of customers who have a placed a prepaid order, and wish to cancel the order before it is shipped, the refund is processed into their original mode of payment after relevant deductions.

You will be charged 5% of the transaction value as payment gateway charges when we initiate refunds to your original payment source in such cases. For e.g. If you paid ₹1000 for your purchase, and you want a refund before shipping takes place, you will be given:

5% of 1000 = 50 i.e., ₹1000 – 50 = ₹950.

8. Why I need to give shipping when I am using coupon code?

We do free shipping for orders with a minimum order value of Rs 300/- When a coupon code is applied, and if the value of the product goes below Rs 300, the product automatically becomes ineligible for free shipping, hence you have to pay for the shipping in such cases.

The other alternative is to increase your cart value to above Rs 300 even though the code is applied and then you can again avail free shipping. 

Product and Quality

1.How is the quality of the product?

We take a lot of pride in saying that we design our own products and manufacture them ourselves, hence we are able to give the best quality possible at the most affordable prices. All our products go through ‘3-Level-Quality-Check’ before they are carefully packed for delivery to our customers.

2. What is the guarantee/warranty of the product?

In the world of Fashion there is no guarantee or warranty of the product. But you be sure that the product will remain good if basic care tips are followed.

3. What is the basic care to be taken for the jewelry?

  1. Keep it dry: Water, humidity, and moisture can tarnish fashion jewelry and affect its finish. Always remove your jewelry before bathing, swimming, or doing dishes. It's also a good idea to avoid wearing jewelry when exercising, as sweat can harm the metal.

  2. Store properly: Store your jewelry in a dry place. Keeping pieces in individual soft pouches or in separate compartments in a jewelry box can prevent them from scratching against each other. This also helps in keeping your jewelry free from dust and direct sunlight, which can cause certain materials to deteriorate over time.

  3. Avoid chemicals: Exposure to chemicals can damage or discolor precious metals like gold, silver, and even some non-precious metals. It's wise to remove your jewelry when using chemicals, such as household cleaners, perfumes, hairsprays, and lotions, as they can tarnish or corrode the jewelry over time.

  4. Put jewelry on last: When getting ready, make it a habit to put your jewelry on last, after applying makeup, hairspray, perfumes, or lotions. This minimizes the exposure to chemicals and abrasives that could damage the jewelry.

  5. Clean gently: Regular cleaning can keep your fashion jewelry looking shiny and new. Use a soft, dry cloth to gently wipe your jewelry after wearing it to remove oils and sweat. For a deeper clean, use a soft-bristled brush, warm water, and mild soap, but make sure to dry it thoroughly afterward. However, be cautious with water around certain stones or materials that may not be water-resistant.

  6. Handle with care: Be gentle with your fashion jewelry. Avoid pulling, tugging, or stretching bracelets, necklaces, or earrings, as the materials are often more delicate than fine jewelry.

  7. Rotate your pieces: Wearing the same piece of jewelry day after day can cause wear and tear. Rotate your pieces to give them a break and to show off your entire collection.

 4. Will I get exact same product as shown on website?

Yes "Get what you see" and the brand you can trust so you will get the same product which is shown on website.